We want every customer to feel confident ordering from Saste Tools. This policy explains when a replacement or refund applies, and how to request one.
1. Replacement Guarantee
If the subscription/account you purchased stops working within its stated validity period due to a genuine issue on our end (for example, the account was disabled, logged out, or the provider revoked access before the promised duration ended), we will provide a free replacement once your issue is verified.
2. How to Request a Replacement
- Message us on WhatsApp with your order details (name, product, and approximate order date)
- Describe the issue you're facing (e.g. "logged out", "subscription expired early", "not working")
- Our team will verify the issue and arrange a replacement, usually within 24 hours
3. When a Refund Applies
Refunds are considered in the following cases:
- We are unable to deliver the product/service you paid for within a reasonable time
- A replacement is not possible and the issue was caused by an error on our end
- You were charged incorrectly (e.g. duplicate payment)
Approved refunds are processed back to the original payment method (Easypaisa, JazzCash, or bank transfer) within a few business days.
4. When a Refund Does Not Apply
- You changed the password, recovery email, or account settings without permission, causing the account to be lost or locked
- The account/subscription was used in a way that violates the original provider's terms of service
- You simply changed your mind after successfully receiving and using a working subscription
- The issue is caused directly by the original service provider (e.g. a global outage) and is outside our control — in this case we will still try to help with a replacement once service is restored
5. Digital Product Notice
Because our products are digital and activated instantly upon delivery, we are unable to offer refunds simply for "change of mind" once a working subscription has been handed over — our Replacement Guarantee above is what protects you if something goes wrong afterward.
6. Contact Us
For any refund or replacement request, message us on WhatsApp at +923114078172 or email contact@sastetools.com. We're available 24/7 and aim to resolve issues as quickly as possible.